Our recent survey results show that our client-focused approach, combined with supported decision-making, is creating a real difference. The significant improvements in client satisfaction reflect our commitment to meeting each client’s needs. We thank our clients and their support networks for their valuable feedback.
Explore our client’s stories to see how we’ve helped clients achieve positive outcomes. These stories highlight how we go beyond just paying bills, as we also work to improve our clients’ financial and emotional well-being. This demonstrates our teams dedication to delivering services with empathy, respect, and integrity.
We are committed to continually improving our processes to keep our services effective and responsive. Supported decision-making is about putting the client first. It respects their choices and helps them actively participate in decisions that affect their lives. We collaborated with leading Australian experts to create a framework that aligns with new legislative requirements.
Our framework provides guidelines to:
- Tailor services to meet each client’s needs
- Act as effective supporters
- Build trusting relationships with clients
- Understand and respond to clients’ communication needs
- Engage with support networks
- Preserve cultural and linguistic environments
- Enhance clients’ financial capacity
- Address safeguarding concerns
- Enable clients to take positive risks
- Navigate substitute decision-making when necessary
These guidelines are key to empowering our clients, and ensuring their wishes and preferences are known and respected. We remain dedicated to supporting informed decisions and providing a pathway to greater financial independence.
Please click here to review the results from our Represented Person Survey
Please click here to read our Supported Decision-making Guidelines